Terms of service

1. Who you're dealing with

Your website is provided by Daniel Hobson, trading as Wonderful Web ("I", "me", "my"). You are the business taking the plan ("you", "your").

You can reach me at hello@wonderfulweb.co.uk.

I am not currently VAT registered, so no VAT is added to the price.

These terms apply from the moment you ask me to start work. There is nothing to sign.

2. What you get

The plan is one website, designed and written for your business, hosted and looked after, for £50 per month.

You get these pages:

• Homepage
• Services
• About
• Contact
• A service page for every service you offer

3. What the monthly fee covers

For as long as you are on the plan:

• Design, build and the words on your pages
• Hosting, security updates and fixing anything that breaks
• Your own login to change words, prices, photos and opening hours yourself
• Changes to your existing pages done by me when you'd rather not — including reworking the layout or the order of a page
• Reasonable support by email, usually the same working day

4. What it doesn't cover

The price works because the scope is fixed. Anything below is real work and is quoted separately — it is not refused, it is simply not inside the monthly fee:

• Other kinds of page — a gallery, a blog, an areas-covered page, a case-study section. You can add as many service pages as you like; a different kind of page is new design and build
• New features: online booking, taking payments, a shop, a customer login, a calculator
• Connecting your site to other systems or software you use
• Logo design, branding, and photography
• Writing for anything outside your website
• Rebuilding the site around a change of business name, brand or direction

5. Work that costs extra

If you ask for something outside the plan, I will tell you before I do it, and I will give you a fixed price for that piece of work.

You are never invoiced for work you have not agreed to in writing. Email counts as writing.

Additional work is a one-off charge and does not change your monthly price.

6. Building your site

Once I have what I need from you, a first version usually takes about a week.

You see the finished site, working, before any money changes hands. If you don't want it, you don't take it and you owe me nothing.

Before it goes live I'll make the changes you ask for. This is meant to be a conversation, not a form with a revision count — but it does have to end at a site you approve, not an open-ended redesign.

Your first payment is taken when your site goes live, and monthly from that date.

7. What I need from you

I write the words, but I can only write them from what you tell me. I'll need a conversation about what you do, where you work and who you work for, plus any photos, prices and certifications you want on the site.

Everything you send me has to be yours to use. Don't send me photos, logos or words taken from another business's website — you'd be handing me a copyright problem and it becomes yours.

If I can't get hold of you for 60 days during a build, I'll pause it and let you know. Nothing is charged while a build is paused.

8. Hosting, uptime and your domain

Hosting is included and I keep backups. I aim for your site to be available at all times, but no host is perfect and I can't promise a specific uptime figure — if something breaks, fixing it is included and I'll get to it as quickly as I can.

Your domain is registered in your name and it is yours. You pay the domain cost, which is usually £10–15 a year and is paid to the registrar, not to me. If you already have a domain, we'll point it at your new site.

I may need to make technical changes — moving hosting, updating software — to keep the site working and secure. These don't change what your site looks like or what you pay.

9. Stopping

Tell me and it stops. There is no minimum term, no notice period and no exit fee. You are not refunded part of a month already paid for.

Your site stays up until the end of the month you have paid for. After that it comes down.

I do not hand over the website when you leave — not the design, not the code, and not the words I wrote for you. You have been paying for the use and upkeep of a website, not buying one outright, and that is what keeps the price at £50 a month rather than a few thousand up front. See section 10.

Anything you gave me is still yours: your photos, your logo, your certifications. You already hold the originals and I make no claim to them.

Your domain is registered in your name and is yours. Point it wherever you like.

I keep a backup for 30 days after the site comes down, so if you change your mind in that window you can pick up exactly where you left off. After 30 days it is deleted.

If you want to own the build outright rather than rent it, ask me and I will price it.

If a payment fails I will tell you and try again. If it is still unpaid 14 days later I may take the site offline; nothing is deleted for 30 days after that, so there is always a way back.

I can end the plan by giving you 30 days' notice — for example if I stop offering it. If I am the one ending it, I will hand over a full export of your site so you are not left worse off for a decision you did not make.

10. Who owns what

Anything you supplied stays yours — your photos, your logo, your words, your certifications. I make no claim to them and you already have the originals.

The website itself stays mine: the design, the code that runs it, and the copy I wrote for you. While you are on the plan you have the right to use all of it for your business.

That is what makes £50 a month possible. You are not buying a bespoke website outright for a fee that would run to a few thousand; you are paying for the use and upkeep of one. If the site were handed over on exit, the plan would just be a cheap one-month build, and it could not be offered at this price at all.

If you would rather own the build outright, ask me and I will price it. That is a different arrangement, not a refusal.

I may show your site as an example of my work unless you would rather I did not. Say so and I will not.

11. If something goes wrong

I'll do the job properly and with reasonable care and skill.

I can't promise your website will bring you a particular number of enquiries, or a position in Google's results. Nobody who tells you otherwise can promise it either.

If I'm at fault, what you can claim back from me is capped at the total you've paid me in the 12 months before the problem. Nothing in these terms limits my liability for death or personal injury caused by negligence, or for fraud — those cannot be limited by law.

I'm not liable for losses caused by something outside my reasonable control, or by content you supplied.

12. Changes to these terms

If I change these terms in a way that affects you, I'll tell you at least 30 days before it takes effect. If you don't like the change, you can stop — there's no minimum term, so that option is always open to you.

The price you started on stays the price for as long as you stay on the plan. If I put the price up for new customers, it doesn't move for you.

13. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.

If any part of these terms turns out to be unenforceable, the rest still applies.